Payment, Shipping & Returns

Payment

 

Payment Method

You can pay through Paypal. If you don't have a Paypal account, you can also use Credit Card or Debit Card to pay through Paypal.
Paypal Payment

 

Customs, Duties and Taxes

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.

 

Shipping

 

Shipping Method

•    We offer FREE shipping on all orders!
•    As most of the jewelries are hand-made, we need some time to make it once you make the order. We ship within 5 days of payment, usually sooner (in most case within 2 days).
•    We mainly use two shipping services including China Post registered air mail and e-Packet. e-Packet is only available to 38 countries and areas at present. Both of them can be tracked.

If you want to get it within two weeks, we can use Expedited Service China post EMS to send (Please contact us to let us know). But you need to pay additional shipping costs for it.

Note: Most of sellers use cheap service like China Post ordinary small packet plus which is slow, couldn’t be tracked and easy to be lost to send orders less than 15USD. We don't use this service for all orders.

For package less than 50g, we use Bubble Bag to send. For package over 50g, we use Master Carton for packing.


Shipping Time

We ship Monday – Sunday excluding holidays such as Chinese Spring Festival (7 days holiday from Chinese lunar date of Dec. 31 - Jan. 6). We will postpone the dispatch time as China Post stops service during holidays.

China Post registered air mail takes about 15-35 days to reach to most of the countries;

e-Packet takes about 10-30 days to reach to most of the countries.

The shipping time during Holiday Season (Christmas, Chinese New Year etc.) could be longer than usual time. Please add another 5-10 days as a delay.

 

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.


Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


In order to buy on https://store.yourchineseastrology.com/, you must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.


About the Item

All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.


However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.


Please Note that monitor settings may vary from computer to computer and may distort actual colors. Please read these terms thoroughly before placing your bid.

Exchange/Refund Policy

Please contact us immediately if there is any problem with your order.

In case you received a defective item, the customer has up to 3 days from date of receipt to request for refund or exchange for a new one. You need to return it in its original condition. A Refund will be given within 2 days after the item is received back to us. Please contact with us with email request before shipping any items back. We will not refund shipping costs and do not reimburse for shipping back to me.

In case you received a wrong item, please contact us for exchange. Items must be returned in its original and unused condition and must also be in its original box and packing.

We do not allow refunds or exchanges because of change of mind. Make sure to read all descriptions provided as a guide before you bid.

We don't refund if you couldn't receive the item because you provide the wrong receiving address.

We will give you refund if you couldn't receive the item within two months.